Customer Satisfaction Survey

Closes 31 Dec 2025

Improving Our Services

1. How satisfied or dissatisfied are you with the customer service provided by Redbridge Council when you last contacted us?

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

2. Which of the following services provided by Redbridge Council did you last contact us about?

Adult social services Children’s services Council tax and benefits Bins, waste and recycling Highways, roads, pavements and environmental health Schools Parking Planning and building Housing Libraries, sport leisure and the arts Births, marriages, deaths and citizenship Voting and elections Other

If other, please specify

3. How easy was it for you to get what you needed when you last contacted us?

Very easy Easy Neither easy nor difficult Difficult Very difficult

4. Overall how good was your experience with the Council over the course of the last 12 months?

Excellent Good Fair Poor Very poor

5. How would you prefer to contact the council?

In person By telephone By email By letter Via the council's website (online form) Via another website Via a social media (e.g. Facebook, Twitter etc.) Don't know

6. Redbridge Council are always looking to improve the experience of our customers. Would you be interested in participating in further research to help us develop our services?

Yes No

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