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Customer Satisfaction Survey
Closes
31 Dec 2025
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Improving Our Services
1. How satisfied or dissatisfied are you with the customer service provided by Redbridge Council when you last contacted us?
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
2. Which of the following services provided by Redbridge Council did you last contact us about?
Adult social services
Children’s services
Council tax and benefits
Bins, waste and recycling
Highways, roads, pavements and environmental health
Schools
Parking
Planning and building
Housing
Libraries, sport leisure and the arts
Births, marriages, deaths and citizenship
Voting and elections
Other
If other, please specify
3. How easy was it for you to get what you needed when you last contacted us?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
4. Overall how good was your experience with the Council over the course of the last 12 months?
Excellent
Good
Fair
Poor
Very poor
5. How would you prefer to contact the council?
In person
By telephone
By email
By letter
Via the council's website (online form)
Via another website
Via a social media (e.g. Facebook, Twitter etc.)
Don't know
6. Redbridge Council are always looking to improve the experience of our customers. Would you be interested in participating in further research to help us develop our services?
Yes
No
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