Disability Charter

Closed 25 Aug 2019

Opened 28 May 2019


The Redbridge Fairness Commission was set up to investigate how the borough could best use its resources to tackle poverty and inequality. One of the actions it agreed was to develop a Redbridge Disability Charter, which would be a set of principles that sit across and inform commissioning processes across the Council and CCG to improve the quality of life for residents with a disability or mental ill-health. 

Read more about the Fairness Commission.

What do we mean by commissioning?

Commissioning is the process by which health and care services are planned, purchased and monitored and to ensure there is enough provision to meet the demand for services. We do this by:

  • Understanding the current and future demand and needs of our population in relation to their health and social care requirements.
  • Identifying the gaps between what is needed and what is available, and decide how these gaps will be addressed.  For example, this could mean amending an existing service or developing new services to meet this need.
  • Designing the service and implement the service.  This may be through the procurement and tendering process for contracts (if an external provider is required) and ensure the service is implemented as planned for service users.
  • Monitoring the impact of services through data and contract monitoring, to ensure any future commissioning includes these findings.

Our ‘Caring for Redbridge’ Strategic Commissioning Framework for People 2018-23 sets out how we will we plan to support adults and children through social care, wellbeing and lifelong learning services until 2023. It provides an overarching approach to providing people with support to improve their quality of life, and explains how we intend to deliver the services within the challenging financial climate.

Why We Are Consulting

A draft Disability Charter for commissioning has now been developed. It contains a set of proposed principles, which set-out how we aim to improve the quality of life for residents with a disability or mental ill-health through the commissioning of services for our population. 

View the draft Disability Charter

View the draft Disability Charter (Easy Read)

We are now seeking feedback on the draft Charter to know whether you agree or disagree with the aim and principles.

What Happens Next

Your feedback will be used to develop the final Charter to ensure that it meets the needs of the people of Redbridge. We are unable to respond to each individual comment, however all contributions will be collated and reviewed by the partners, resulting in an improved final Charter.

The final Charter will be presented to both Health & Wellbeing Board and Cabinet.


  • All Areas


  • Older people
  • Parents
  • Community and Voluntary Sector
  • People with a disability


  • Social care
  • Public health
  • Learning disabilities
  • Physical disabilities
  • Mental health