Privacy Policy

We (London Borough of Redbridge) provide this service (Citizen Space). The technology behind this service and its operation is provided by Delib.

Privacy - Key Facts

When you submit information to us using this service, it's treated sensitively in accordance with data protection principles.

For information you submit:

  • London Borough of Redbridge is the data controller.
  • Delib is the data processor.

Privacy - Further Information

Delib's privacy policy explains how Delib will collect, safeguard and process your data on behalf of London Borough of Redbridge.

Information the Council collects

The vast majority of consultations are completely anonymous and do not ask for any sensitive personal data (e.g. name, contact details). Under the Data Protection Act and the Generation Data Protection Regulation (GDPR), we will only collect personal data through consultations if there is a good reason for it and we will always ask for your consent to provide this information.

There are many reasons why we might ask for you to provide personal information. In most cases, this will be because your personal data will help us to analyse the responses to the consultation, which we will use to improve services.

Where we do ask for personal data, the reason will always be clearly specified. We will not use any information to identify or contact you unless this is clearly specified. In the majority of cases you will be able to opt-out of sharing your personal information.

Sharing information

The Council will not share or sell any details you provide with third parties. However, your data may be shared with:

  • other service areas within Redbridge Council where this information will help with developing and improving services
  • organisations who are contracted to carry out a service on behalf of Redbridge Council

Storing data

We will only retain your personal information for as long as necessary. The maximum time we will hold your personal information for is 5 years. This means that after 5 years, all personal information we hold will be permanently destroyed.

You have the right at any time to revoke your consent for any personal information you have provided. This means that we will permanently destroy any information we hold.

If you wish to revoke your consent for any personal information you have provided in a consultation, please email consultation@redbridge.gov.uk stating which consultation you answered and the approximate date of your response.

Further information

If you would like more information or are unhappy about how we process your data, you can contact the Council's Data Protection Officer at:

Data Protection Officer
c/o FOI Team
7th Floor Front
255-259 High Road
Ilford, Essex IG1 1NY

or email: data.protection@redbridge.gov.uk.

The Information Commissioner is the UK's independent body responsible for ensuring compliance with the Data Protection Act. If you would like to know more about your rights under the Data Protection law, and what you should expect from us, visit the Information Commissioner’s website. If you have any concerns regarding our privacy practices or about exercising your Data Protection rights, you may contact the Information Commissioner’s Office:

  • Email - casework@ico.org.uk (please include your telephone number)
  • Telephone - 0303 123 1113 (local rate) or 01625 545 745 (if you prefer to use a national rate number)
  • Fax - 01625 545 510
  • Writing to - The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF