Privacy

Information the Council collects

The vast majority of consultations are completely anonymous and do not ask for any sensitive personal data (e.g. name, contact details). Under the Data Protection Act and the Generation Data Protection Regulation (GDPR), we will only collect personal data through consultations if there is a good reason for it and we will always ask for your consent to provide this information.

There are many reasons why we might ask for you to provide personal information. In most cases, this will be because your personal data will help us to analyse the responses to the consultation, which we will use to improve services.

Where we do ask for personal data, the reason will always be clearly specified. We will not use any information to identify or contact you unless this is clearly specified. In the majority of cases you will be able to opt-out of sharing your personal information.

Sharing information

The Council will not share or sell any details you provide with third parties. However, your data may be shared with:

  • other service areas within Redbridge Council where this information will help with developing and improving services
  • organisations who are contracted to carry out a service on behalf of Redbridge Council

Storing data

We will only retain your personal information for as long as necessary. The maximum time we will hold your personal information for is 5 years. This means that after 5 years, all personal information we hold will be permanently destroyed.

You have the right at any time to revoke your consent for any personal information you have provided. This means that we will permanently destroy any information we hold.

If you wish to revoke your consent for any personal information you have provided in a consultation, please email consultation@redbridge.gov.uk stating which consultation you answered and the approximate date of your response.

Further information

If you would like more information or are unhappy about how we process your data, you can contact the Council's Data Protection Officer at:

Data Protection Officer
c/o FOI Team
7th Floor Front
255-259 High Road
Ilford, Essex IG1 1NY

or email: data.protection@redbridge.gov.uk.

The Information Commissioner is the UK's independent body responsible for ensuring compliance with the Data Protection Act. If you would like to know more about your rights under the Data Protection law, and what you should expect from us, visit the Information Commissioner’s website. If you have any concerns regarding our privacy practices or about exercising your Data Protection rights, you may contact the Information Commissioner’s Office:

  • Email - casework@ico.org.uk (please include your telephone number)
  • Telephone - 0303 123 1113 (local rate) or 01625 545 745 (if you prefer to use a national rate number)
  • Fax - 01625 545 510
  • Writing to - The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Delib Privacy Information

Delib’s software (this website) enables organisations to set up and operate democratic exercises, through which they will engage with you.

When you access and use this site, your information submitted to these exercises will go to the data controller: the organisation running this site. If you have provided it, this information may include personal data (e.g. your name, age, contact details etc.).

Delib’s role is to process this data on behalf of the controller. Processing means (among other things): making sure this website runs properly, that your data is securely stored and is available to the controller so that they can do their work effectively.

Our primary purpose is in making software platforms that help you to have your say. To do this we need to make sure that when you do, your data is safe, secure, and can be worked with effectively. So that’s what we do. Delib will not access your personal data unless requested to do so by the controller, and only for the purposes of helping them or you.

The data controller will have a privacy policy or other information notice, which sets out how they will hold and use the information you provide, as well as your rights in relation to that information. This policy or notice may be included on this page, or can be obtained by contacting them.

If you have any questions or requests about your personal data, these should be sent to the data controller in the first instance. Delib cannot directly deal with such enquiries as it does not control how your information is used.

Collection of Anonymous Browser Information

Delib stores information which is provided by your computer when you use the website. For example, your browser type, IP address, language preference, referring site, and the date and time. Delib's purpose in collecting this information is to maintain the security of the website and for the purposes of operating and improving the software.