Customer Satisfaction Survey - Page 1 of 3 - London Borough of Redbridge

Tell Us What You Think

1. Please indicate whether you are an applicant or an agent

Applicant Agent

2. Please rate the following aspects of the building control service

	Excellent	Very good	Good	Average	Poor	Very poor	N/A
Time taken to process your application
Helpfulness and availability of staff to discuss your application
Clarity of any letters/guidance received
Technical expertise shown by our Building Control Officer
How easy was it to arrange site inspections
How did you find the ease of contact/availability of the BC Staff
Telephone calls answered and calls returned
Your overall opinion of the Service

3. Please state two ways we could improve the service for you

Suggestion 1

Suggestion 2

4. Do you have any other comments, compliments or suggestions?

5. About you

Application reference

Your name

Site address

Email address